I ordered a Red Climber Swiss Army Knife, with personalisation, from Swisstool on Saturday evening the 15th April. Product arrived in the post the following Friday, the 21st April. Product arrived well packaged to protect it from any damage, and came in the gift box I ordered. My order was acknowledged at the time it was placed and arrived the day after I had been informed it had been dispatched. I have seen and read a few negative reviews about the company, but can only say my experience when purchasing this product was very good.