markh2990

Mark H.

Boston

Contributor Level

Total Points
80

1 Review by Mark

1.0K Views
9/23/21

UPDATE
Customer Service contacted me and were Awesome. ‍They are resending Hoping this was a one time issue. As stated in original review. Prior orders all went fine.
So changing from two stars to 4-5

Original: Two boxes arrived. One ok the second a mess! The box w issues had 2 boxes inside. First box had pasta. One carba-nada bag open w crushed loose noodles in box. In same box one of two Nutriwell Spaghetti boxes punctured w loose spaghetti coming out! Oh and a living spider came out too!

Next box in package had 3 different bread products. No cold pack all active day 82 degrees w moisture( condensation) two on outside one inside.
The were squished inside the overcrowded box.
The Live Carb Smart one Net Carb bread. White was loose at bag opening w twisty tie loose w condensation ( inside) bag w 1/3 squished to half its size.
The next was Low Carb Gluten Free Bread Cinnamon w rasin. 82degrees wet outside snd 1/2 loaf squished
The last was low carb hamburger buns white so squished I counted only 4 rolls. Then I noticed one flattened roll so squished I did not see it at first. All were stuffed in a box w no cold pacs. I had ordered similar items of keto breads or rolls from here all came properly packaged in crush proof boxes w cold packs.
Oddly the other box was a styrofoam box cooler two cold packs. But my candy inc Gummy bears and jelly beans were in that. My expensive low card breads nothing? Beware
Do so called At 3:47 pm EST. Waited TILL 4:10 then I hung up redialed to hear they close at 4 pm. Nice to tell me and nice to leave me on hold‍
Then I had to write it all down on webpage which afterwards closed w no confirmation. Then this review In all I wasted over 1 1/2 hour and still have no idea what's up. Might have to redo all over again. More expensive and longer time spent than going to Whole Foods and a low carb store in person.
But hey at least the living spider was free
Video not supported from my iPhone even using this apps video feature. So I am enclosing photos. Note wet box from water. One load is damp the other has some blackish mold?

Tip for consumers:
Beware of bread orders ask for cold packs in instructions

Products used:
Waiting they are resending

Service
Value
Shipping
Returns
Quality

Mark hasn’t received any votes.

Mark hasn’t received any thanks yous.

Mark doesn’t have any fans yet.

Mark isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

randyn134
11/5/21

Their vitamins are very good and effective, with them I feel better, and their prices are very...

johnw4522
10/9/21

Their prices are the best online and put Amazon to shame with their next day delivery service....