Mark F.

I placed an order and wanted to return it. The response I received from Customer Service was that I'd have to pay shipping to Hong Kong. The only thing resembling an address they gave me was (dresshead.com) Warehouse Hong Kong" which isn't usueful for anything. & messages to Dresshead.com Customer Service has yielded nothing. Certainly no answers in the 5 hours they suggest they'll get back to you in.Don't trust them!

If I could give miniinthebox.com a negative rating, I would. The worst experience I've ever had. Completely incompetent. These folks are horrible! I made the mistake of ordering from them 15 Sept 2017 and requested (and paid for Express Expedited shipping (2-3 days, and $12) So processing took 5 days, so I should have received my order by 22 September 2017. Instead it arrived the same day i received a message from miniinthebox.com telling me my order would arrive in 7-10 days due to a hold up in customers, the item arrived at 8:30pm on 28 September 2017. Thus began my marathon to get my money refunded. After two or three messages to customer service/contact a Supervisor, I finally got them to agree to refund the entire amount of my order including shipping. That was 29 September 2017. It's now 13 October 2017 and their last gambit was telling me that their attempt to refund the money to the credit card I used had failed. Oh, I had to send them a request for funds via Paypal. And I am supposed to get my money in 3-4 days. So I'll send them requests daily until I get my money. They are horrible! Don't do business with them!
I just discovered that miniinthebox.com has sent me a message here (at Trustpolit and not miniinthebox.com) saying they paid my refund and that I didn't pay them via paypal. Which is absolutely true. I was instructed by Carla in customer service to submit a bill via paypal because when they tried to credit the credit card I used it failed, so I was given explicit instructions to use paypal which I did. Now they're claiming to have paid the refund and attempting to cast doubt on my assertions. Every word I've said about miniinthebox.com is undeniably true. I placed the order a month ago and it still haven't been resolved.