Mark F.

When I placed my order the customer service rep was great. I ordered a chandelier and then 8 foot extension rods. Lamp came quickly and in great condition. I then received an email stating the the rods were canceled successfully.
WHAT? I called to learn that an phone inquiry i had where I asked about refund policies translated into cancellation of the rods even thought their rep (named Joe) guaranteed that the this was not the case. I had to re-order I now have to wait 6 weeks for new shipping so lamp just sits holding up my remodel. All attempts to rush shipping failed. No further communication from Ylighting even with several attempts. Never will order from them again! I recommend shopping elsewhere. Mark Friedlander