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1 Review by Mark



I used Legalzoom to buy a flat last year and they dragged the process out for months longer than necessary, and cost me hundreds of pounds through total incompetence.

As a first time buyer, I received more help and assistance from the estate agents than my solicitor who didn't seem to know what she was doing. It was also extremely difficult to get into contact - nobody would answer the phone, emails simply go ignored, and if a message is left with someone else, it wouldn't be passed on.

Basic things weren't being done, or were done at the very end of the process instead of the start, adding months to the entire process. For instance, my solicitor didn't apply to close my Help to Buy ISA until the day before I was due to collect the keys, which luckily my bank was able to push through urgently as an extreme case.
Basic checks weren't done to statements and invoices which meant I reimbursed the seller £300 for no reason. These were things Legalzoom should have done on my behalf, and what I was paying them to do, but the service was completely shambolic and unprofessional. I was forwarded email chains from the seller's solicitors which seemed equally frustrated at the incompetence shown by Legalzoom.

A first time buyer moving into a vacant apartment took 5 months and this was entirely down to Legalzoom. Although they are one of the cheaper solicitors around, there's a very good reason, and I would never recommend this company to anybody.

Legalzoom have reported my review on other sites for being older than 12 months when this issue was not raised until August 2018 and does not absolve them of the fact that their outstanding incompetence cost me hundreds of pounds and added several months to the process.

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