Mark D.

Let me start off by saying that I write very little reviews, but Cardpool's service thus far has been so bad I am compelled to. I purchased 3 separate sets of gift cards on 1/4/19.2 of 3 orders were fulfilled by 1/6/19. The remaining order is still open as of 1/15/19 and I have no way to get a hold of Cardpool. This is highly unacceptable and a far cry from what their website says (often within 10 minutes, but typically within 3 business days). Mind you these were e-cards as well. This order says pending review. What are they reviewing?! If they don't have the cards cancel the order? It is a very simple transaction so I personally wonder if there pending review category just buys them time for inefficiencies in their process and/or issues with the card balances you purchase. I heard they manually validate the card balances after you order them and before they ship them. I suppose that may be good, but if they are worried the value doesn't match what they purchased (eg has changed since their acquisition of the card - how are they certain it wont change after you receive it?). Anyways, I just need to order something online and now I am stuck in a catch 22. Move ahead without the gift cards and risk being stuck with unused gift cards or wait to resolve this and risk the items I want to order go out of stock. Cardpool accepts emails and I have emailed them 2x (1/8 and 1/11) with no emailed responses. The did call me on 1/11 and left a VM (before my second email) stating that they need some additional verification from me. What could they possibly need? My name, address, CC info? This is a simple transaction folks. They should have an option to cancel order that drags on this long. The VM left a phone number (alas), but after a few greetings, which implies someone may answer (which I question the validity of), you get a VM. I have called at various times of the day and no one ever answers! I am done with Cardpool.