Mark D.

I had a package that was supposed to be delivered according to their web site on Monday so I stayed home because it was a product should not be left on my porch all day. Later Monday I checked the web site and it indicated there was a delivery exception and would be delivered Tuesday. I called FedEx and customer service indicated someone would call in the morning and explain. Tuesday no one has called back, so I called customer service again and explained how much they had inconvenienced me, and would like someone to explain the delivery exception. I was again told someone would call me in a couple of hours. It is now well after noon and no phone call. This is not the first time I have had extremely poor delivery service from FedEx there have been at least 2 other occasions where the service was even worse.

I called Bose to order an item, I was told it would arrive in about a week, and they would email me the order, and tracking numbers. I called a week later and was told 4 Feb was shipping date. They again told me they would email the info to me. All I received was an anonymous email with a pre-shipping notification from USPS for & 7 Feb. So the company policy is to be less than honest and to make it very difficult to communicate. Their products appear to be extremely over priced with very little concern for customer satisfaction.