mark c.

I THOUGHT I WAS BOOKING A VIRGIN FLIGHT.
I booked a ticket to the States in November 2017 Via Bravofly Thinking i was flying Virgin but operated by Delta. I was given a Virgin booking reference. I called Bravofly to upgrade to an exit or bulk head seat for extra leg room. I am aware there is a fee for this service. This is how i fly when using good ole Quantas. Bravofly said i could not upgrade as the flight gets released 3 months before departure date. That would make it April as i am flying at the end of July. Contacted in April and was told i have to do it myself. Contacted Virgin to find out it was Delta Airlines all the way, Virgin gave me Delta ticket booking info (Not Bravofly) I contacted Delta who released the flight in November when booking 3 months ago. I have since found out that i have purchased the MOST RESTRICTED ticket money can buy. I cant even upgrade until the day of departure. MISOLD and really bad service, A LEGAL CON if you ask me.
And Virgins creditability dragged through the mud.
I will be taking this matter further but they do have me by the short and curlies. I have tried booking another flight which is possible but getting and original connection time is not possible at present.
PLEASE BOOK DIRECT WITH AIRLINE... THIS AGENT IS ABSOLUTELY USELESS. Take note and enjoy your booking experience and your flights. GO DIRECT. I got suckered and im an oldie

I booked a ticket to the States in November 2017 Via Bravofly Thinking i was flying Virgin but operated by Delta. I was given a Virgin booking reference. I called Bravofly to upgrade to an exit or bulk head seat for extra leg room. I am aware there is a fee for this service. This is how i fly when using good ole Quantas. Bravofly said i could not upgrade as the flight gets released 3 months before departure date. That would make it April as i am flying at the end of July. Contacted in April and was told i have to do it myself. Contacted Virgin to find out it was Delta Airlines all the way, Virgin gave me Delta ticket booking info (Not Bravofly) I contacted Delta who released the flight in November when booking 3 months ago. I have since found out that i have purchased the MOST RESTRICTED ticket money can buy. I cant even upgrade until the day of departure. MISOLD and really bad service, A LEGAL CON if you ask me.
And Virgins creditability dragged through the mud.
I will be taking this matter further but they do have me by the short and curlies. I have tried booking another flight which is possible but getting and original connection time is not possible at present.
PLEASE BOOK DIRECT WITH AIRLINE... THIS AGENT IS ABSOLUTELY USELESS. Take note and enjoy your booking experience and your flights. GO DIRECT. I got suckered and im an oldie