Mark C.

Appalling service.

Sent 5 PS4 games to them which they received and 'credited' my account the agreed sum as per the process they offer.

I ordered a PSN voucher which their website clearly stays, "We send you the PSN Code by email so no P&P is needed.
(Usually within 24 hours) - (Please note these orders are not processed automatically but emailed manually - please be patient especially during busy periods.)"

After a week I emailed enquiring as to what the delay was, this was met with a generic apology and that they were very busy and it was being fast-tracked.

That was a month ago and after 14 emails, I have been fobbed off with bog-standard copy/paste excuses from what I am convinced is a bot.

I have let them know I will be in touch with Trading Standards after asking CAB what to do next.

Shocking stuff. Avoid like the plague!