Developed in part with a grant from
the National Science Foundation

Mark C.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Business

Member since November 2016

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    183

Review Distribution

1 Review by Mark

11/13/16
Ordered XPS. Was promised 3-5 day delivery. Received PC 5 wks later. They sent a lower spec model (3.4Ghz instead of 4.0Ghz) that most people would not have noticed. I had to speak to and write to over 10 Dell people ( most of whom had very bad English) in 4 wks before Getting a refund.All ten made promises they did not keep. Eventually I had to contact my CC company to put pressure on them. All the support team do is put you through to a different person. They are experts at saying "sorry" and you will get apologized to non stop. Taking any other action other than to apologize is beyond them. Great XPS PC but not worth the hassle of dealing with Liars and con artists.

Mark hasn’t received any votes.

Mark hasn’t received any thanks yous.

Mark doesn’t have any fans yet.

Mark isn’t following anybody yet.

Similar Reviewers on Sitejabber

hileyp
Hiley P. reviewed Dell
2/14/20

I has some troubles regarding the warranty but their support service was polite and courteous....

leilanid3
LeiLani D. reviewed Dell
12/29/19

Dell is the go-to for businesses for a reason. They stand behind their products - albeit for a...