Ordered XPS. Was promised 3-5 day delivery. Received PC 5 wks later. They sent a lower spec model (3.4Ghz instead of 4.0Ghz) that most people would not have noticed. I had to speak to and write to over 10 Dell people ( most of whom had very bad English) in 4 wks before Getting a refund.All ten made promises they did not keep. Eventually I had to contact my CC company to put pressure on them. All the support team do is put you through to a different person. They are experts at saying "sorry" and you will get apologized to non stop. Taking any other action other than to apologize is beyond them. Great XPS PC but not worth the hassle of dealing with Liars and con artists.