This want-a-be Apple Support group is a total fraudulent group of scammers. These off shore clowns address themselves as specialized Apple techs and make you believe that your Mac is in good hands. Wow.. was I ever misled by their BS. DO NOT EVER (I repeat EVER) GIVE THESE PEOPLE ACCESS TO YOUR COMPUTER!! They will pretend to fix your PC for hours, possibly steal your identity, and then, $1000 later, turn your computer back over to you full of virus adware. When I finally got in touch with a real Apple Support tech, he told me that they (real Apple people) never take control of your computer and that they have never charged any of their Apple customers more than $29 to fix one of their devices after a customer's tech support contract expires. Also, be cautious when giving these scammers your credit card #. They just want your wallet and probably your identity. I assure them that they will NOT receive a dime from me as I am disputing their ridiculous charges as we speak with my financial institutions. They should be turned in to the Better Business Bureau for their fraudulent behavior.