Mark B.

In the last week, I purchase a used guitar from online at a Guitar Centers San Jose store. The listing stated... Guitar in stock, ready to ship. I purchased with credit card. I get a confirmation, my credit card is charged, the email states I will get tracking # once item is shipped. 3 days go by, no follow up email, no phone call. I check the status of my order on line... it's shows "processing".

I call a GC customer service. They say they will investigate. Hours later, I receive email stating... Time sold, no longer available. They have my money, I have order confirmation, they sold the guitar.

Ok, so... a few days later, I show the guitar is available again. I suspect it's the same guitar because it's the same location, same used instrument, same price.
I order it again online. Guitar in stock, ready to ship. Get confirmation, my card is charged, email says I will get tracking #. I call San Jose store explain that I want to make sure Guitar is taken off floor, get out on eternal hold and call drops off. So, I call my local store and ask them to contact San Jose store to make sure Guitar is held for me to ship next day. Jeremy in Alpharetta says he will. Hours later, no phone call... just an email that says my item is on Bacorder and they don't have it yet, but the manufacturer is sending them more.the item in question is a USED ITEM AT A PRICE CLOSE TO HALF OFF RETAIL. Are they really getting more Used items straight from the manufacturer? Hour later, I get an email that my order is cancelled because the item is no longer available.

I have yet to receive refund on the first order and now they have my money for two guitars. They say that neither on is available.

So... after taking in all that is transpired the only conclusion I can come up with is GUITAR CENTER IS RUNNING AN ONLINE SCAM WHERE THEY TAKE YOUR MONEY FOR ITEMS THEY DONT HAVE IN STOCK. THAT IS FACT.