I originally left a review based on my experience with this company and then removed it after a conversation with a manager (Giving the company a second chance to prove themselves due to Covid). Read this review and contact me directly if you want to know the truth about my experience. Possibly the worst customer service I've ever received, un-answered phone calls, emails and constant staff turnover with new members of staff taking over your case. They will take your initial set up fee and then do very little, this was my experience. I've managed to get my rates down due to another company using the same site, however Hampton Lovett believes this substantiates their claim for lowering the rates. Laughable, they have then attempted to charge me (As though their expertise has got the reduction). Be vary cautious with this company, this is a GENUINE review from a customer that has had nothing but problems.