Mark B.

I've used Picaboo for seven years. Although in the past there have been annoying issues with various browsers not working at different times, I have stayed with them because i have liked their product. They are currently in their second revam of their software. The last time was a bad experience. Crashes, lost project updates and lockups. Now thay have another software to generate projects. Obviously no quality control whatsoever. Lockups, crashes, photos not being uploaded. Have had several sessions with their technical support. They all profess that they are not aware of any issues with their product. How can this be true, given the problems I have had for the last two weeks? I recommend going anywhere else, given the non-functioning new software and the total degregation of the older software. I have several vouchers that I will try to use with their old software, as I'm willing to struggle a bit, rather than give them my money for nothing. I'm willing to come back, but not until they fix their project software. I will create a project that I may or may not want to purchase as a "test" of whether they fix their current hot mess of a program. It's a pity, they were my go to for years.

Have tried more than onee to stop charges. They keep on submitting charges to my credit card,. The proverbably internet company from hell. Don't even think about using them. If they had a local office, I would have the opportunity to make my case in a more physical manner.