Mark B.

I've made 8 purchases with StockX so far, the 9th purchase was from the
Palace Ralph Lauren Collab - The Polo Bear Sweater. For about 2 weeks,
The item showed as "En Route to StockX for authentication" so I emailed
Them to try to see what the status of the parcel was, they emailed me a
Standard response they probably give to everyone else saying: "Your
Item is in route to StockX. Typically, StockX authentication takes 1
Business day. However, this time can vary based on how many packages
Come in for authentication. We are working around the clock to process
All incoming orders. You will receive email notifications once your item
Gets further processed. You'll also receive updates under the Buying
Page of your account. We appreciate your patience. Please let us know if
There is anything else we can assist you with. Thanks, Joey"I wasn't satisfied with that response so I emailed again asking for status update and I receive: "Estimated
Delivery to you is 6-10 business days from your order date, and our
Goal is always to get them to you sooner. You can monitor the status of
Your purchase under stockx. C/buying. " So I wait another week
And I know this is odd because none of my orders took this long for them
To receive so I email them asking where the parcel is originating from
And instead of them providing more information, they instantly initiate a
Refund saying: "We're very sorry that we won't be able to
Fulfill this order, as an issue has occurred with the seller of the item
You purchased." I asked why they decided to immediately refund
Me? Aren't they supposed to find me a replacement at no additional cost?
The sweater was purchased for $750, the next size large is up for sale
At $1000! All you can do is email them and hope they will reply, there
Is no phone number, no live chat, just an email to trust your hard
Earned dollars to. This service is for people that know nothing about
Determining whether or not their streetwear is authentic, and they
Either don't know how or are too lazy to legit check their items
Themselves. The prices are outrageous in comparison to what people are
Reselling for on their own but they accept payment plans through Affirm.
Customer service is non-existent unless you just want some
Condescending corporate rhetoric spewed at you via email. But it's okay
Because Eminem and Wale do their ads for them. They offered me $50 off
My next purchase which I grudgingly accepted but I'm still upset with
How they handled my order. I honestly feel that someone from StockX
Stole the package because they refuse to provide a tracking number or
Any information about the last UPS scan in order to "protect the
Seller's privacy". How StockX ruined Christmas.