Maristela Z.

They sent to me a voucher reservation with different information that was advertising in the web site. If you don't take photo or printed the adv before booking, you will pay more extras that they said was not included. In my case, the ad included breakfast and I paid for it, however they send the information after that breakfast was not included and I need to pay the extra breakfast in the hotel. I tried to check in web site and the advertising was not in the website anymore. I sent email to they please to have a check the advertising I had paid for and the answer was:

"This is in regards to your inquiry stating when you made the booking, breakfast is included in the booking. Please be informed we have checked with the hotel and they have stated breakfast is not included in this reservation as per the total charge made for the reservation.
If you would like to have breakfast at the property, kindly proceed to make a payment directly to the hotel as per price below;
BREAKFAST/ IDR 150 000/per adult/per day.
Please be kindly noted if you can not provide any proof to show the booking is included the breakfast, we are not able to verify with you. Since your booking condition and hotel voucher we sent to you clearly stated breakfast excluded.
Regards,
Isaac
Agoda Customer Support Team "