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Marisa Y.

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Experience: Clothing & Fashion

Member since November 2020

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1 Review by Marisa

Bought a pair of slippers. Was charged $7.95 for shipping. Slippers arrived and were too small. HauteLook charges a fee to return the slippers and another $7.95 for shipping for the new size. The total shipping charges would have been in excess of $22. I chatted with customer service to explain I was trying to exchange the slippers for a bigger size and they were unhelpful. Simply told me to avoid a return shipping charge to bring the slippers to Nordstrom Rack, in the middle of a pandemic on Black Friday. They also indicated I would still have to pay $7.95 for shipping for the new size, so still a total of $15 for shipping a pair of slippers. Terrible policy and terrible customer service. I will be returning the slippers and not purchasing anything further from this online store.

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