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Marisa A.

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Experience: Baby & Kids, Business

Member since March 2019

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1 Review by Marisa

At first when I installed the product it was difficult to add to my daughter's iPad. It does not track what she is doing or time on her iPad. It doesn't have the same features as android. After a week or so of having it on one of my son's phones it started saying bedtime when it was not bedtime. I went in on my parent control and turned
Bedtime off and synced it repeatedly and it still kept saying bedtime. We power cycled the phone and nothing would work. And it wasn't even within the time frame that I had set for bedtime. It was like all day on a Saturday. After wasting too much time trying to turn it off I have to delete his phone from the app and re-add it. Then it started doing
The same thing on my other son's phone about a week later. Once again I tried to turn it off and change all the settings but it would not work so I had to delete it too. I then realized it is also not tracking my daughter's usage on her iPad, even when I sync it. Also the sos or notification to contact a parent doesn't work. So if the phone is
Set to bedtime and it isn't supposed to be they cannot call me or even press
That to contact me. This is a safety issue if they are out somewhere and it is not bedtime and they cannot access anything on their phone or contact me if they need to. It basically doesn't work like it is supposed to. And the chat support is worthless.
They say they cannot help you and email them and they never respond. Also they refuse to refund you, if it is outside the trial period or if you used a discount. They say they won't refund if purchased at a discounted rate. Do not purchase this app, it doesn't work and they do not stand by their product. Switched to Kapersky Safe Kids and it is free

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