Like the other lady who posted here, I have had a similar experience with this company. The products came, way too small and bad fit, and I immediately contacted the company. No response. Tried again via email the next week and finally got a response that they would provide me with a return confirmation number within 2-3 days - I did receive a number, and I used their prepaid mailing address and return number and put the package in the mail.
Nothing for a month, no return on my credit card, no response to three emails inquiring as to what the status of my return was. Finally contacted Visa and asked them to intervene and hopefully I will get my almost $100 purchase credited back... still waiting 6 weeks later. Stay away from this company - I gave it one star as I couldn't leave the star field blank.