Marion D.

What an absolute scam. From a 4 week trial to being stung for 2 full years of payments. The database hasnt been accessed by us since April 2012, yet the forced payment for that year, and now a second year because it 'auto renewed'. I have argued till I am blue in the face with them, written to them explaining I wasnt aware that we even had a subscription, and asked where their account management was, they record all log ins, so knowing we hadnt logged in since April 2012 is that not clear that we are not using the system and are unaware of the subscription until an invoice arrives, then a debt collectors letter with screengrabs. Had we been contacted to say 'look guys youre paying for this do you need any help' it would at least make it easier to pay this invoice, but nothing for two years. Aggressive people on the phone, awful service. Im now being told I cant exercise the 25% pay to get out clause, and I need to go online and cancel the subscription, thats the only way, they dont accept letters. Joke of an outfit, one of the worst cases of being tied to a contract that I have seen in my years in business - ADVICE - STEER CLEAR OF THESE PEOPLE LIKE THE PLAGUE