Marion B.

It's an hour to the closest store, which is why I didn't immediately rush out madly to use my $20 birthday gift the company emailed me. I had signed up for their rewards program (at the store) just after my birthday and was pleased that they'd still send this, but I had obviously just been to their store! As luck would have it, the store closed due to Covid two days before I would have been able to go again, and the $20 off expired another two weeks later. OK, fine, everything sort of went upside down during that time. Now that the store is open again, I went yesterday and they would not honor the expired coupon in store. I was told to call customer service, which would give me a new code - I did, but they didn't. Not only could the CS rep not find my account, but she said I'd have to order by phone in order to use the coupon. Today I chatted online with another rep, who again could not find my account or any notes from yesterday's conversation. Conveniently, and only after I told him that it seems Lane Bryant CS reps need better training because the right hand doesn't know what the left is doing, that most other companies are trying to be accommodating due to the Covid issues, that this runaround had cost too much of my time and I'd shop somewhere else, he found yesterday's notes and a case number. What a coincidence! I had worked in customer service a long time ago, and this is just BS (word to the wise: most times, when you ask for a manager, what you'll get is the person in the next cubicle, pretending to be a "manager"). He said they'd honor the coupon if I order a FULL PRICE item. Yeah, right. The gift was for $20 off ANY purchase. At this point, I neither want to order anything nor even check their store when I get there again. While I like the fit of their clothes, I find them a little overpriced, unless you can get them off the clearance racks (where I have, admittedly, gotten some killer bargains, so I'm giving 3 stars for the clearance section).