Went to Truck Champ website to purchase nerf bars/side steps. After choosing Truck Champ branded product, I called their customer order line. Spoke with rep and also made mention of some of the negative reviews that I read regarding missing parts, wrong parts, long wait for replacement, etc. I was told that they were still catching up with XMAS rush and fulfilling previous orders. Rep stated that rested assured, everything would be taken care of and Truck Champ was working to address all consumers concerns. I placed the order and a little over week later, no email regarding shipping confirmation although my credit card had already been charged within the first few days. I called customer service and was told that the order was never placed (?). They said the nerf bars come out of a different warehouse and no one notified the warehouse to ship, but it would be taken care immediately and I would get an email notification. No email or call back came. I called again and they dropped the ball again. I demanded a refund. Within a few days, a refund was issued. At least the refund was no hassle.