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Ticket (#*******)
January 9,2017, I ordered a walkie talkie worth Php1,199, good that it arrived quickly- January 13,2017! When I opened and checked the product, battery is defective. I was informed by the delivery person that I have to send it back through LBC which I did immediately. Took few days before I received my replacement and guess what? Instead of my walkie talkie, I received a headset that costs Php199 that I never ordered! I called Lazada to cancel my whole transaction and requested for a full refund. They were able to process my refund right away, a refund of Php199 not Php1199! I called Lazada AGAIN on January 25,2017 to correct the amount of refund that I requested and until today NO UPDATE for my refund has been sent neither through SMS nor Email. I tried calling their Customer Service hotline, (02)795 8900 right before I post this review, it's not working! I am dealing with LAZADA for almost a month now. It has the """""WORST SERVICE EVER!""""
Tip for consumers:
I do not recommend it at all!!!!
Marinell D.'s review of Lazada earned 2 Very Helpful votes
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Marinell D., please be advised that we are able to talked to your mother Margie, and already explained that we already processed the refund last February 13 amounting to Php1199. Kindly check your email for reference. Also, do not hesitate to contact us if you need further assistance. Thank you.