Marina M.

I would like to share a positive experience I encountered with Chewy.com! I ordered a Cat Condo that had a 2-day shipping attached to the product. I did not receive any tracking updates on the product but it said it was going to arrive today 3/4/19 (by 8pm). Around 5 I found it odd that nothing had arrived at my apt and still didn't get any updates. I called them to update them on the fact my front office would be closed at this time and how to access my building to drop it at the front door. The customer service representative kindly added the new information to my account. Around 1830 I still did not have a knock at my door with my package so I decided to call again (thinking I would have to fight tooth and nail to get an expedited product) however, before I even had to get a "little hood" with the lady on the phone she informed me my package is delayed due to weather delays and they will be refunding me the entire price of the product AND I will still be receiving my product. NEVER, I mean NEVER in my life have I ever experienced a company who would "own their mistake" and do what they just did. I am in awe and even though my Cat Condo did not come on time they have definitely earned my money in the future!