This company should not be allowed to represent the airlines. They are a scam. They have not refunded my ticket (full refund) per TAP policy and per their own website policy. They have violated their merchant agreement with Visa & MasterCard and this is the only way to receive the amount they with hold due to not providing a service which they have (or the airline has) cancelled. These people are crooks and thieves. I have unsuccessfully been trying to get my due back for 6 months now. They should never be allowed to operate under this or any another airline ticketing consolidator name. If you find yourself in the same situation, do place a complaint with the airline you were set to fly with as well as the US department of Transportation.