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Marina C.

Contributor Level

Total Points
80

1 Review by Marina

  • Rentalcars.com

9/17/20

This was my first time using this website for a car rental and it would be my last. I've never experienced such a horrible service until today. I called them after I left from the pick up place for my rental because beside the money I had already paid they were trying to add another $900. On the booking website the deposit or any other charges were shown. The deposit is understandable, but there was no explanation for the rest of the money they were charging us. I called them spoke to a representative and they told me that since I had already left the place without a car they were not able to help me or return my money. I wouldnt have mind taking the car if they would've explained to me the charges added, but no one had an explanation so I left with no car and according to the representative I can't get my money back. AVOID THIS PLACE.

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