I have to say the dress is beautiful but way too big. And we even ordered down a size according to their chart. It clearly states on website that they will return or pay for your tailor to adjust dress and they don't. Each email I received was from a different customer service rep. They even asked for pictures and my daughters waist hips and bust size. So creepy. Thank goodness i ordered with American Express and they have revered the charge. I would have happily sent dress back but they said no.