Stupid me, I should have checked the reviews BEFORE I bought and paid for 2 cell phone cases on 20 May 2014. I was then told they were shipped a couple of days later with "no tracking available", which was my first Red Flag. I even emailed them confirming that they had my correct shipping address, which they later responded 2 days later. Yup, correct address. 16 June 2014, no cases yet, I contacted them and asked where my cases were, 2 days later, I got a response that they were sent. I asked for them to be re-shipped, which on 20 June they replied that they were sending out a "Second" package. 2 July 2014, I opened up a Paypal Resolution case against Cellphoneshop. THey asked that I give an additional "few days", as it takes 7 days for shipping. My math came up with way more than 7 days between 20 June and 3 July. I gave them an other 2 days for the cases to arrive. On 4 July, I asked for a full refund and today is 6 July and they have yet to respond. DON'T BUY FROM THIS COMPANY!