Marie S.

Basic 800# with zero help to get you to someone who can actually assist. I've physically gone to the branch office multiple times to get something important processed and each time it's been rejected due to the branch's error, not mine. This has created a hardship on my family and unnecessary delays. Lack of accountability for staff and a hassle with no real assistance for the customer. I'm closing accounts here. Just don't deal with them.

After receiving a dress a week after the promised date, which I needed for an event that had passed, I was told I could return it for a refund. Once it finally got processed for return they never notified me and never gave me a refund. After a month of hearing nothing and no responses to my emails I called and they said they received it but I could only get a store credit. This is NOT what they said when I called to return it - it was their fault the shipping was delayed because they didn't process it on time so they said they would give me a refund minus the shipping cost. They refused to give me a refund so I just took a credit. They said I'd get it by email.

Over 2 weeks later I still had not received the credit. I called AGAIN and they said I'd be getting it. 2 weeks LATER I still did not have it! I called AGAIN and finally they gave it to me! I didn't even want to order anything from them again but at least I could get something for my money. Now, a month after I've tried to use my credit they issued and when I went through the site it said it is INVALID and/or has already been used!?! I haven't even tried to use it before! I emailed them a few days ago and nothing! Now I've been on hold for 25 mins waiting to speak to someone. They are the ABSOLUTE WORST! I swear, save yourself and NEVER order through them! If you absolutely must have their dress, go through a department store, at least you'll get customer service.