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Marie P.

Contributor Level

Total Points
84

1 Review by Marie

  • NewChic

12/17/18

I ordered "suede" boots - I waited a few months, they eventually came and the smell of chemicals when I opened the plastic bag nearly knocked me out. Cheap and nasty material badly glued on to a plastic sole... awful! I threw them straight in the garbage!
Stay away from this rip off site!

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Newchic N. – NewChic Rep

Dear Marie P.,

Thank you for placing your order on Newchic. We deeply apologize for the issues you have experienced.

We are focusing on providing high-quality items for you. For the material, you can check in the description on the product page. Sometimes, it is normal that the new product has a specific smell because of the materials used and the long shipping time. You can try to place them outside or under the sun for several days or place some lemon slices, a sachet, or some orange peels inside the product.

If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer services. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution. Thank you.

Best regards,
Newchic team

Marie Has Earned 4 Votes

Marie P.'s review of NewChic earned 4 Very Helpful votes

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