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Marie P.

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Total Points
80
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1

1 Review by Marie

Tophatter

  • Tophatter

“So so”
10/24/18
Verified purchase

Takes way too long to get the merchandise.it has on occasion well over month going onto 2 months. If that improves I'll continue as a customer.

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  • 170K Views
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Angelique C. – Tophatter Rep

Hi Marie,

We are delighted to have you as a valued member of the community. Thank you for writing your review.

I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

Kind Regards,
Angelique

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