If I could give a negative 100 stars I would. Worst scam on small business ever other than the telephone scammers. They extort money from you and if you don't pay, they will take all your good reviews away and leave you with 0. And, if you dispute a negative view based on a violation of their guidelines and policies, such as proof the review was about another business and not yours and left by disgruntled business affiliates, well guess what? They will say it's credible and leave it. So then your rating drops bc they took your good reviews and left the illegitimate ones and then guess what? Your small business is toast. Can you imagine if all companies were allowed to run their businesses like that? I ask myself, how are they allowed to? I hope someone with lots of money sure the crap out of them and they go under.