I called a number I thought was the direct number to the hotel because I was trying to compare prices and get the best deal. They misrepresented themselves as being the reservation switchboard of the hotel. They quoted me an amount that was $25 more than what was listed on line and proceeded to tell me that no worries when you get to the hotel they will charge you up to what we just quoted you. Hotels do that very often. When I hung up something did not sit well with me I looked for a direct number to the hotel and it turned out that the cost of the room including tax etc was to be $25 less. I called GetaRoom back and after giving some convoluted explanation about why they overcharged me, they concluded they are not refunding my reservation because "no one held a gun to my head" and forced me to make a reservation through them... Terrible people, please BEWARE.