I accidentally exchanged my purchase for bids and when I reached out to customer service, they responded immediately, helped me immediately and were extremely polite and friendly.
The website is easy to navigate and the clothes that I've purchased are really good quality for the price. The only con is that shipping can take up to a month or more and some of the dresses run small so make sure you either do a custom size or read the reviews so you don't waste your time waiting for a dress that won't fit.