I have a favorite bookstore I go to and after moving to another city. My favorite store is about 10 miles away and I saw Hastings nearby. I was looking to purchase a book so I decided to check Hastings out.
They need to train their workers in good customer service ethics. The workers were gathered around standing. I had to come up to them to ask them a question and when I did they acted like they didn't want to help me. And when I was asking, the guy was looking at me like I was dumb or something. And then he left. And I wasn't sure if I was suppose to follow him as he didn't say anything to me. So I just followed him. And the whole interaction with him and another staff member and they were were just unprofessional and I felt like I was a bother to them. When I had asked another question about pricing and their online prices they answered me like I was trying to low ball them or something. I was just simply asking if they honored their online prices as the book in store was full price and more expensive. And again they answered me like I was dumb and as if I was bothering them. So I left the book and told them I will be driving to another book store and pay them full price for the same book.
They just lost a customer from the start and I will never recommend anyone to go there.
Customer service goes a long way.