Marie G.

I have multiple pairs of shoes. The first pair I bought I fell in love with! So I went and purchased more shoes of course. However, after wearing the shoe 2 times the heel broke. I didn't make a big deal out of it. It was almost 2 weeks I had the shoes so I exchanged them for the same pair. Day 1 of wearing the exchanged pair and the black piece at the bottom broke off exposing the metal piece. I became a little annoyed at this point. So I exchanged them once again. Only to take them out of the box, put them on, walk into my kitchen to pour a cup of coffee before heading out the door and the black piece on the heal brakes yet again! I have been trying to contact customer service for several weeks. I am unable to wait during the work day so I have sent 3 emails giving the description of the show and the persistent issue I have with the model. It's been weeks and I have not heard from customer service. I am disgusted with this company. So this evening! Guess where the heels have been placed. In the Trash wear they belong! I am typically obsessed with Vera Products. Today that has changed. I'm thankful my husband hasn't replaced my stolen wedding ring with the Vera love collection ring. Had I not just washed this Vera bedding I would have returned it. I have never been so disappointed with a product.