Marie G.

Fast! Instructions are understandable.

Three weeks ago I ordered three comforters for $17.99 each. Only one was delivered. No notice that two were unavailable. No refund. I had to call. Got a refund for two. When I filled out the survey at the end, the first question and the third were about the company. The second question, the customer service representative. I gave the company a four star for the first and third question and a five star for the service representative. When I hit, "Submit," it changed the five star (for the CSR to =three= stars. Yesterday I received an email that said my three comforters were delivered. Nothing ever came. I called this a.m. Young man said I hadn't been charged (and I called my credit card co. And I hadn't). I answered the survey with two three stars for the company and a five star for the rep. Again what I put in was downgraded for the representative! Both CSRs did the best they could and the company downgrades my rating of them? No! I get the feeling this is NOT a good place to order from and won't be doing so again.