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What I got to day in the mail was a piece of paper. On the auction site it looks like a picture frame, that you fill in with family pictures. Boy was I wrong Also, when I open something I throw the envelope it throw it away. To have to take a picture of the bag and item is stuid, Most places selling on the internet will send you a tracking label to return item. I will be using Topahett any time soon that is for sure!
Marie D.'s review of Tophatter earned a Very Helpful vote
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Marie,
Thank you for your review.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to accurately describe all items and do our best to ensure every purchase is great.
If you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
We appreciate your support. Accept our warm wishes for a very happy holiday season to you and your loved ones.
Respectfully,
Angelique