Marie A.

Referring to the Ann Taylor - Short Pump store in Richmond VA, I was not happy with the return policy. I tried to return a pair of pants after 45 days and they gave me a store credit which is absolutely fine since I took so long to return them.

What was completely unfair was that they only gave me the mark-down amount even though my receipt clearly stated I had paid full-price. I would understand if I didn't have a receipt and they had no way of knowing how much I paid, but if my receipt clearly stated that I paid $71 for the pants, only giving me $53 credit is basically stealing my money. That is not good business.

Also, the cashier who was waiting on me was on the phone with another employee at home asking why she hadn't shown up for work and arguing with her that she was on the schedule... all while ringing up my purchases. I couldn't even ask her a question, because she was on the phone. Very rude and unprofessional.

Very disappointed on AT has declined in recent years.