Shameful, horrible customer service. Ordered a tea sampler basket for a friend. Arrived with no tea in basket at all. Kinda ruined the whole idea. Several attempts made to contact customer service were useless. Their "live" online chat is just a robot giving multiple choice questions. I have contacted my bank to dispute charges. Bloomex refunded a whole $10 on an order that cost me $56. They don't care how embarassed their customers are. They don't care they take people's money and offer sub standard products and services. On Facebook their is a group dedicated to customers who have had terrible experiences, all with the same story. Paid for a product they chose and Bloomex delivered something completely different ( dead flowers, wilted flowers, no delivery at all). This group has 589 members. No idea how this place stays in business.