My daughter bought from this scam site and the phone number is not a working number! Her light came late and in a bag that said "mens shirt". It is broken and missing a cord and it's from China not US! Called the number on the box and some guy picked up and said that some company has been using his number. I'm reporting this site to the BBB! Also I don't rate this site a 1 but can't submit without eating. It deserves a -0
Hi Maribel! I am sorry to hear of your experience. Wanelo Sellers are based in the US but may sometimes import items from all over the world, including China. We do have the Wanelo Guarantee that assures our buyers that if they are not 100% satisfied with the purchase, Wanelo will initiate the return and refund process. Our customer service phone number is (800) 205-6109 and if you leave your phone number and order info, someone will get back to you within 24-48 hours. I will be sending you a private message to get more details so I can take care of this issue immediately. Thanks so much!