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I was a loyal customer for years. Their press went down so my rush order was going to be extremely late. I inquired about cancelling and a refund. I was told I could not cancel. The next day, I received a shipping notice and then a refund notice. I expected they were refunding my order for the lateness. When I still did not receive it. I logged in and saw that it was canceled. It was hard to get through on the phones so I did an online chat and was told that it was canceled and refunded and no order was being sent. There was no notification or explanation. I see why they are so cheap. The reps have a severe lack of communication, bad customer service skills and the print quality is inconsistent. Will not be using again.
Mari B.'s review of GotPrint.com earned 6 Very Helpful votes
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Hello, thanks for your feedback. We apologize for any inconvenience in which you may have experienced with your order. Please be advised that we take every actions necessary in order to avoid such delays. Unfortunately, unforeseen issues do happen from time to time. Please be advised that we do maintain communication with all of our customers and they are all documented on the accounts. We strive ourselves in providing exceptional customer service, so we apologize if you have received a negative impression. This order was canceled upon request and a full refund was provided and has already been issued to your credit card. Thank you