Maria Z.

I was in TicketMaster when somehow I was taken to the Master Ticket website. I didn't even realized this until I had paid for the tickets. My customer service experience with them wasn't pleasant. I tried to reach customer service by phone but their website does not list a phone number, it only lets you contact them directly by an email inquiry. Their phone number was hard to find. I called as soon as I could, and they explained again that they have a final-sale policy and that I probably clicked on MasterTicket when I googled TicketMaster. However, when I googled Ticket Master, its the Ticket Master website that pops up, NOT Master Ticket. Scared that this was a fraudulent website, I was going to file an official dispute with my bank. However, three days later I get the following email from them: "Unfortunately, your order could not be fulfilled as originally intended. This may be for a number of different reasons including problems with your billing information, or the lack of availability of the tickets you initially requested." Master Ticket claims they will refund my purchase but they cancelled without a reasonable explanation and these type of tickets are very hard to get.

On top of all that, they don't let me review in their website. I have a feeling their 4.6 stars reviews are fake