John R.

Hate having to do and pay for each item piece meal--luggage, flight entertainment and now even to get the ticket to me electronically

So I delayed shipping on 2 packages for 10 days waiting for a letter to arrive at my suite so I could ship altogether. On the 10th day, Angel informed me that my service did not work with letters, so I immediately made a ship request. I also responded to ANGEL expressing my frustration at having waited so long to only find out now about the letters. So she went and did something out of the box. She made it happen so I could receive the letter and then gave me a 25% shipping discount since I'd already shipped my suite items the day before. I love it--finally customer service that is "can do" and not "sorry these are rules".