Maria V.

I received several notifications of changes on my flight prior to my departure time. However, the flight time information in their latest notification was incorrect, it provided me the incorrect flight departure time which caused me to miss my flight back home. At the airport, I got on the phone with Expedia and they kept me on hold for over four hours on the phone. I explained to them how I lost my flight and it was their mistake. I requested to book me on a flight that same day. You would think since it was their mistake that would be solved in a timely manner. That wasn't the case. They offered me to use my flight ticket in the future and the tried to sell me a ticket to flight back home on that same day for double the price I was finding online. Finally after over four hours on hold, I ended up buying an airplane ticket directly from Southwest Airlines.