mariat968

Maria T.

California

Contributor Level

Total Points
80

1 Review by Maria

8/2/21

I can only give Faucet Direct a positive review! They are extremely quick when it comes to shipping! I first had my reserve on when dealing with this company because I thought they would be like most other stores that promise you an item that they say "they have" and after ordering they suddenly don't have it in stock and delaying your project! As the title reads slow start but great ending is because although they quickly had a tracking number I could not track it because it said "shipper has created a label but UPS has not received the item yet." So I waited upon the expected delivery date and it was a "no show" so I then called customer service at Faucet Direct and waited for an hour to talk to someone and was told I would get an email regarding this matter. Well to my surprise I received a full refund and a new order at no cost to me that was delivered as quick as 1 day after my call! Now is that great Customer Service or what! I couldn't think of a better resolution! I've dealt with other website stores that pickled me around and didn't even try to excuse there mistakes! (like Home Depot) Faucet Direct is highly recommended if you want reassurance of your item coming and if there is maybe a mistake (we are only human) Faucet Direct takes full accountability without you making you feel pickled!

Tip for consumers:
If you encounter a problem you can contact them through phone or email. Phone Is what I would recommend. The company has proven to me to be a responsible company that’s willing to help you and not put you through a ringer!

Products used:
30” kitchen sink single basin under mounting

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