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I bought a pair of sneakers with same day delivery on Saturday, as it was already 6pm, sneakers should arrived on Sunday from 10am to 5pm. Is Monday and I don't have my sneakers. I spent about 3 hours with them on the phone. They assured me I was going to get them. And nothing. Just countless emails and a waist of time.
Terrible customer service. Unreliable. Will not be buying from them anymore.
Maria S.'s review of Net-A-Porter earned 2 Very Helpful votes
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After a disappointing experience with a purchase, I feel compelled to share my story to caution...
Net a porter is a high end designer online store, so not unreasonable to expect excellent...
