I had never used a service like this before. I received numerous replies with bids. There were several highly rated drivers, a lot of flexibility of date and time. All responses were professional courteous and informative. The only confusion I had was at time of payment I thought I was paying the bid I chose and the app fee. I was only charged for the actual fee of the app and paid driver separately. I do not have enough words of praise with the driver that I chose. Overall everyone seemed very professional and prompt. I would highly recommend the app and the drivers that they have selected to be drivers. Beyond extremely satisfied with a service courtesy and professionalism with this shipping experience of 2 fur babies.