Maria P.

Prior to attending the classroom-based course (and before payment!) I was called frequently by Quontra regarding my suitability to take the course. My emailed requests for information on nearby parking were ignored and when I found the building there was nowhere nearby and I had to park about half-a-mile away. Quontra rang and emailed me many times regarding payment, sending payment links and requesting proof of payment.

What I found when I arrived on-site was a complete disappointment Quontra use an empty room on the second floor of an office block with no working lift. I was very surprised to find that there is no equipment! They expect students to bring and use their own laptops for training. As I am waiting for knee replacement and have problems with stairs the lack of a working lift was a problem for me (oddly enough, it is not too bad ascending but descending stairs can be painful). I also had to drive around for some time looking for suitable parking and would have appreciated somebody responding to my earlier email to let me know the nearest parking spaces. I have never attended a classroom-based training course where there are no PCs! They have absolutely no equipment. For me, this course was completely unsuitable and I decided not to take the course. Now I am trying to arrange for a refund of the fees paid but Quontra refuse to reply to any of my emails (I have sent five emails to two individuals). When I try to ring them on two of the numbers on their website I just get a voicemail stating that '... the person at extension 101 (or 104) is unable to take the call...'.

Not to be recommended.