Maria P.

Worst customer service ever. I ordered a hoodie on the 26th of Nov, its Dec 22 and I don't have it and won't in time for Xmas. I was not contacted about the delay. I had to email to to find out what was going on and why the website was saying my email was incorrect. On the 15th, after I contacted them, I was told it would be shipped early the following week and they would ship it out 2-3 day shipping so it would be On time for Xmas. On the 21st (late the following week), when I contacted them again cuz I hadn't heard anything, that now they would not get the item in til next week, which is after Xmas! So I was told I could cancel my order or get 25% off of my item. When I expressed my frustration and reminded them of the whole situation, I was asked if a size small would work and they would overnight it. Well that wouldn't work. They said they had no mediums in anything (which is the size I ordered), but do have a large in a different designed item that could be overnighted. At this point I said fine, and asked when I would expect the shipping info and the 25% back into my account. I was told they cannot do both, just either or. That is unacceptable. I would not be getting the item I ordered or the size I ordered, but I have to pay full price!?!?! No! They had more than enough time to get this item to me. And on top of that it still did not say it was sold out on their website! So I asked for a phone number to talk to a manager/ supervisor. I was contacted this morning by a manager, but said all they said was that they didnt have a phone number. I explained the situation and what I now expected. Its after 10 pm and in no way will any item be making it in time for Christmas. They just did not contact me back. I will NEVER order from here again. I would've been fine and understanding if in the first place They wouldve contacted me and told me what was going on or if when i first contacted and talked to them they would've told me the issue. Another company let me know IN TIME that there could be an issue. I had time to make a decision and get my money back in time to do something else. What upsets me even more is that they just stopped talking to me so that there was now no way to get anything on time.

The shirts are of good quality, the shipping is on time and the customer service is amazing! The shirts run big (at least imo) so I had to get a new size. They replied quickly and fixed had the new one out and to me faster then I had expected.